Privacy Policy

Effective date: 17 August 2026

This Privacy Policy explains how iHelp LTD, 1 KN 78 St, Kigali, Rwanda, collects, uses, stores and protects personal data when you use MyCashPower.

1. Our role

iHelp LTD is the data controller for personal data processed through MyCashPower. We process personal data in accordance with applicable data-protection requirements, including Rwanda's data-protection and privacy legislation.

2. Information we collect

Depending on how you use the service, we may collect:

• First and last name
• Email address
• Optional phone number
• Account and authentication information
• Information about homes you create or manage
• Electricity meter information
• Meter readings and electricity purchase information
• Household-member names, contact details and relationship information
• Information necessary to provide service notifications

3. How we use personal data

We may use personal data to:

• Create and manage your account
• Provide MyCashPower's electricity monitoring features
• Calculate usage and balance estimates
• Generate electricity purchase recommendations
• Manage household and member access
• Send account, verification, invitation and low-balance notifications
• Maintain and secure the service
• Investigate technical problems and prevent misuse
• Meet applicable legal obligations

4. Household sharing

MyCashPower allows users to share access to a home with other household members or authorized persons. When you give another person access to a home, information associated with that home may be visible to that person according to the access provided by the service.

You are responsible for ensuring that you are authorized to share information with the people you invite.

5. Data storage and processing

We use secure third-party infrastructure to host and operate MyCashPower. Some personal data may therefore be stored or processed outside Rwanda.

iHelp LTD takes appropriate technical and organizational measures designed to protect personal data and to comply with applicable requirements when data is stored or transferred internationally.

6. Service providers

We may use trusted service providers to support hosting, infrastructure, email delivery, security, maintenance and other functions necessary to operate MyCashPower. Where a provider processes personal data on our behalf, we take appropriate steps to require that the data is handled in accordance with applicable requirements.

7. Data security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss or destruction.

No internet-based service can guarantee absolute security, and users should also take reasonable steps to protect their account credentials.

8. Data retention

We retain personal data for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining security, resolving disputes and complying with legal obligations.

When personal data is no longer required, we will take appropriate steps to delete it or otherwise dispose of it in accordance with applicable requirements.

9. Your rights

Subject to applicable law and its limitations, you may have rights concerning your personal data, including the right to request access, obtain a copy, request correction of inaccurate information, request deletion, object to or restrict certain processing, and exercise other rights provided by applicable data-protection law.

Where processing is based on consent, you may also have the right to withdraw that consent, subject to applicable law.

10. Account deletion

You may request deletion of your account and associated personal data by contacting us. We will delete personal data that is no longer required for legitimate operational, security, legal or dispute-resolution purposes, subject to applicable legal requirements.

Because homes may be shared with other users, deletion of one person's account may not necessarily delete information that must remain associated with another user's account or a shared home.

11. Cookies and analytics

MyCashPower does not currently use third-party advertising trackers or analytics services. The service may use cookies or similar technologies that are necessary for authentication, security and normal operation.

12. International data processing

Some service providers or infrastructure used to operate MyCashPower may be located outside Rwanda. Where personal data is stored or transferred internationally, iHelp LTD takes the measures required by applicable data-protection law to protect that data.

13. Changes to this Policy

We may update this Privacy Policy when our services, processing practices or legal obligations change. We will update the effective date when the Policy is materially revised.

14. Contact us

For privacy questions, requests concerning your personal data, or complaints about our handling of personal data, contact:

iHelp LTD
1 KN 78 St
Kigali, Rwanda
ask@ihelp.rw